Hi, i'm Amol!
Technical Manager / Service Delivery Manager
I carry 14+ years’ experience in extensive practical knowledge of complex IT infrastructure service delivery management, Windows Server support Management, Information Security, IT Infra monitoring and SEP/ WSUS domain.
Profile
Full Name
Amol Ashok Belhekar
Born
21st July 1984 , Maharashtra - IN
amolbelhekar@gmail.com
Work Experience
Capgemini India Pvt Ltd.
Program Manager | Core DC Technologies Services - Sep 2015- Current
Service delivery manager Data Center Team
Responsible for end to end delivery for Capgemini Paris Data center
Wintel Global tower lead for capgemini data centers operations across globe
Ensure the effective service delivery is done from internal technical towers and from external infra Vendors
Responsible to guide & manage the complete Incident Management, Change Management, Problem Management, Service Requests, Risks/Mitigations activities for wintel operations
Responsible for Datacenter Processes, alignments to ITIL best practices
Conduct the Monthly Service Reviews with Domain APPS Service Managers Creation of the Dashboards – Performance, Utilization, Availability etc
Financial Management- Monthly costs charge backs, reporting, tracking
Capacity planning, capturing the new requirements, forecasting, build the costs for new projects, work with service providers for provisioning the same
Ensure the month-on-month Continuous Service Improvement (CSI) for overall DC Service operations
articipate, Contribute towards the regulatory compliances for the Datacenter environments (like ISO27001 information security systems., BCP/DR)
ECLERX SERVICES LTD.
Technical Manager - Dec 2010 - Sep 2015
Service delivery manager for Server Team, Windows Security and IT infra monitoring team
Responsible to guide & manage the complete Incident Management, Change Management, Problem Management, Service Requests, Risks/Mitigations activities
Participate & contribute to the Datacenter Processes, alignments to ITIL best practices
Conduct the Monthly Service Reviews with Domain APPS Service Managers Creation of the Dashboards – Performance, Utilization, Availability reports for IT Infra
Capacity planning, capturing the new requirements, forecasting, build the costs for new projects, work with service providers for provisioning the same
Ensure that IT Infra is complying with Information Security Policy (ISO 27001 & 20000, SSAE 16, SAS70, PCIDSS)
Regulatory compliance practice implementation for IT services
PATNI COMPUTERS SYSTEM LTD
Senior System Engineer - Dec 2007 - Nov 2010
Worked as PMO for IT Project deliverables
SPOC for any new connectivity setup for new project and new location setup, Client ODC
I Was responsible for end to end delivery of IT infra projects deployments within SLA and sending progressive updates of Projects to senior management
ECLERX SERVICES LTD.
Network Analyst - Aug 2006 – Dec 2007
Worked as Network analyst was part of Helpdesk, WAN support team.
CERTIFICATIONS
EC-Council
Certified Ethical Hacker v6 - Jan 2010
VMware
VMware Certified Professional 5 - Data Center Virtualization - Jan 2013
VMware Certified Associate - Data Center Virtualization - Jan 2014
EXIN - ITIL
ITIL v3 Foundation - July 2014
Microsoft
Microsoft Certified IT Professional - Dec 2009
Microsoft Certified Technology Specialist - Dec 2009
Microsoft Certified Professional - Oct 2007
Citrix
Citrix Certified Administrator (XenApp 6) - Sept 2012
Trainings
Audit Standards - SSAE 16/SAS 70/ISO27001/ISO20K
HP Asset Manager
HP D2D Backup
Symantec Backup Exec 2012
Cisco Certified Network Associate
Skills
Professional Skills
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Comunication 80%
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Leadership 90%
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Confidence 85%
IT SERVICE DELIVERY MANAGEMENT
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IT Operations & Vendor Management 85%
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Problem Management 90%
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Change Management 90%
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ISO/ITIL/ITSM Standards 80%
IT PROJECT MANAGEMENT
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Solution Architect 90%
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Strategic Planning 90%
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Documentation & Release Management 85%
PROJECTS
IT Infra Projects
Real Time Monitoring Module Deployment
New process initiated real time IT Infra monitoring for eClerx. Deployed successful module for IT infra monitoring which consist of 10 peoples and Team supports 24*7, team is resposnible for Availibility Reports, Utilization Report of entire IT infra. Team plays crucial role in high availibility and IT Infra capacity planning domain.
HA- DR solution for FTP Application
Upgrade single node FTP application server to Active passive application cluster to mitigate single node failure risk. DR solution for application cluster is achieved through SRM VMware feature. Benefit of this project application license Cost saving, High uptime to ensure BCP during unseen situations
Antivirus/WSUS infra Deployment
SEPM latest ver deployment and WSUS process deployment as per Information Security teams requirement. DR plan implementation for SEPM/WSUS domain to ensure high uptime from Windows security perspective
ODC Solution Design And Deployment
Designed and Deployed ODC infra solution for multiple clients as per client and Information Security guidelines, which will ensure all compliance requirement are full filled. I was responsible end to end of these projects from Network, Server and User transition front.
Information Security Audits
I have participated in multiple client Audit , ISO27001, ISO20K, SAS 70, SSAE 16 audits, which involves activities like pre audit requirement closure\NC closure post audit\ Audit finding closer end to end closure and documentation.
EDUCATION
BACHELOR OF ENGINEERING
Mumbai University (4 Years Course) - Graduation July 2005
Completed engineering degree from Smt. Indira Gandhi College of Engineering, with distinction grade. I have completed specialization in electronics and telecommunication field.
HSC
Wilson College (2 Years Course) - Graduation May 2001
I have completed my higher secondary school in Science with distinction.
Interests
GADGETS
I love exploring and playing with gadgets and I can describe my craze in below lines.
“OH I LOVE GADGETS AND I PRIDE MYSELF ON KEEPING AT THE CUTTING EDGE OF TECHNOLOGY.”
CRICKET
Cricket was reason for me to get out of the home and enter into ground.
“Eat, Sleep, Dreams, Gadgets and Cricket”
PHOTOGRAPHY
Just go round the world and capture the beauty which will stay even when u won’t be part this beautiful world.
“The earth is Art and the Photography is only a witness”
MasterCard Moments
Contact
Let's connect
Address
101, Parishram Bldg, Dadi Santuk Lane, Marine Lines, Mumbai - 02, IN
Phone
+91 9820967662 / +91 8879052319
Thank You!